Terms & Conditions

Welcome to Ìtùnú Africa. By accessing or using our website, purchasing our products, creating an account, or otherwise using our services, you agree to be bound by these Terms & Conditions.

These terms apply to all visitors, customers, users, and anyone who accesses or uses the Ìtùnú Africa website.

Please read these Terms & Conditions carefully before using our website. If you do not agree with any part of these terms, please do not use our website or place an order with us.

Ìtùnú Africa is an African skincare brand offering skincare and beauty products through our online store.

We aim to provide accurate product information, pricing, availability, and delivery information. However, certain information may occasionally contain errors or require updates.

Certain features of our website may require you to create an account. When creating an account, you agree to provide accurate, current, and complete information.

You are responsible for maintaining the confidentiality of your account information and for activities carried out through your account.

We reserve the right to suspend or terminate accounts where we reasonably believe that information provided is false, misleading, fraudulent, or where the account is being used in violation of these terms.

We make reasonable efforts to ensure that product descriptions, images, ingredients, sizes, prices, and other information displayed on our website are accurate.

Product colours and appearance may vary slightly depending on your device or screen settings.

Product availability may change without notice. We reserve the right to limit quantities, discontinue products, or correct product information where necessary.

Customers should carefully review product descriptions and ingredients before purchasing, particularly where they have known allergies, sensitivities, or specific skincare concerns.

When you place an order through our website, you are making an offer to purchase the selected products at the displayed price, subject to availability and these Terms & Conditions.

After you place an order, we may send an order confirmation to the email address provided during checkout. An order confirmation does not necessarily mean that the order has been finally accepted if there is an issue with product availability, payment, pricing, or other circumstances.

We reserve the right to cancel or decline an order where necessary, including where we identify a pricing error, suspected fraud, duplicate orders, stock issues, or other operational concerns.

All prices displayed on the website are shown in the applicable currency indicated at checkout.

Prices may change at any time without prior notice. Any change in price will not affect an order that has already been accepted and confirmed, except where required to correct an obvious pricing or technical error.

Payment must be successfully completed through the payment options made available during checkout before an order can be processed.

We deliver orders to locations supported by our delivery service. Delivery charges and estimated delivery times may vary depending on the destination, order size, and selected delivery method.

Any delivery time shown on the website is an estimate and is not a guarantee. Delays may occur due to circumstances outside our reasonable control, including courier delays, weather, public holidays, operational disruptions, or incorrect delivery information.

Customers are responsible for providing complete and accurate delivery information. We may not be responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information supplied by the customer.

Orders may only be cancelled before they have been processed or dispatched, where cancellation is operationally possible.

Returns and refunds are subject to our applicable Return and Refund Policy. Products may be subject to eligibility requirements, including condition, packaging, and time limits.

For hygiene and safety reasons, certain opened, used, or damaged skincare products may not be eligible for return unless otherwise required by applicable law or specifically stated in our Return and Refund Policy.

Where a refund is approved, the method and timing of the refund may depend on the original payment method and the payment provider involved.

Our products are intended for personal skincare use and should be used according to the instructions provided with the product or on the product page.

Customers should review ingredient information and perform an appropriate patch test where suitable before using a new skincare product.

Individual results may vary. We do not guarantee that a product will produce a particular skincare result for every customer.

Our products are not intended to diagnose, treat, cure, or prevent a medical condition. Where you have a medical condition, severe skin concern, or known allergy, you should seek appropriate professional advice before use.

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of Ìtùnú Africa or any third party.

You must not:

• use the website for fraudulent, unlawful, or malicious activities;
• attempt to gain unauthorised access to our systems or accounts;
• interfere with the operation, security, or availability of the website;
• introduce malicious software, code, or harmful content;
• copy, reproduce, distribute, or commercially exploit website content without permission; or
• submit information that is knowingly false, misleading, abusive, or unlawful.

Unless otherwise stated, the Ìtùnú Africa website and its content, including brand names, logos, graphics, photographs, text, product descriptions, page layouts, and other materials, are owned by or licensed to Ìtùnú Africa.

You may access and use the website for personal, non-commercial purposes. You may not reproduce, modify, distribute, republish, or commercially exploit our intellectual property without our prior written permission.

Where you submit reviews, feedback, comments, messages, photographs, or other content to us, you are responsible for ensuring that your submission is lawful and does not infringe another person's rights.

By submitting content to us, you grant Ìtùnú Africa permission to use, reproduce, display, or publish that content for legitimate business and marketing purposes, subject to applicable law and our Privacy Policy.

We reserve the right to remove content that we reasonably consider inappropriate, unlawful, offensive, misleading, or otherwise inconsistent with our website or brand standards.

From time to time, Ìtùnú Africa may offer promotional codes, discounts, bundles, special offers, or other promotions.

Promotions may be subject to specific terms, expiry dates, eligibility requirements, exclusions, or usage limits.

Unless expressly stated otherwise, promotional offers cannot be combined and may not be exchanged for cash.

We reserve the right to withdraw or amend a promotion where necessary.

Our website may use or link to third-party services, payment providers, delivery services, social platforms, or other websites.

Third-party services are governed by their own terms and privacy policies. Ìtùnú Africa is not responsible for the content, security, availability, or practices of third-party websites or services.

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may update, modify, suspend, or discontinue any part of the website, products, features, or services at any time.

To the extent permitted by applicable law, Ìtùnú Africa will not be responsible for losses or damages arising from your use of the website or inability to use the website where such loss or damage results from circumstances outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or restrict any liability that cannot lawfully be excluded or restricted.

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

We may update these Terms & Conditions from time to time to reflect changes to our business, products, services, website, or legal requirements.

When we make changes, the updated version will be published on this page. Your continued use of the website after an updated version has been published means that you accept the revised terms.

These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws of Nigeria.

Any dispute arising in connection with these terms or your use of our website will be handled through the appropriate legal and dispute-resolution processes available under applicable law.

If you have any questions about these Terms & Conditions, please contact us.