Frequently Asked Questions

Browse our products, select the product and available variant you would like, add it to your cart, and proceed to checkout. Enter your delivery details, select your preferred delivery option, and complete your payment.

You may be able to browse our store without an account. Creating an account gives you access to account-related features and makes it easier to manage your orders and customer information.

Please contact us as soon as possible if you need to change or cancel an order. We can only make changes or cancellations before an order has progressed too far through processing or dispatch.

Product availability is shown on the relevant product page and throughout the shopping experience. Availability can change as orders are placed, so products shown as available may become unavailable.

Yes. You can add multiple products and quantities to your cart, subject to the available stock for each product or variant.

We process online payments through our available payment provider at checkout. The payment options presented to you may depend on your location and the payment methods currently supported by our payment provider.

Payment transactions are processed through our payment provider. We do not ask customers to send full card details to us by email, social media, or direct message. Always complete payment through the secure checkout provided on our website.

Please do not immediately make another payment. Contact us with your order details or payment reference so we can check the transaction and assist you.

Approved refunds are handled according to our applicable Return and Refund Policy. Where a refund is approved, the processing time may depend on the original payment method and payment provider.

We deliver to locations supported by our delivery service. The delivery locations and available delivery options will be shown during checkout where applicable.

Delivery charges depend on the delivery location and applicable delivery option. Your delivery fee will be displayed during checkout before you complete your order.

Estimated delivery times depend on your location and the delivery service selected. Delivery estimates are shown during checkout where available. Public holidays, courier delays, weather, operational issues, or incorrect delivery details may cause delays.

We may offer free shipping on qualifying orders or during selected promotions. Any applicable free-delivery offer will be communicated on our website or during checkout.

Our delivery partner may contact you or attempt delivery again, depending on the circumstances. Please provide an accurate and reachable phone number and delivery address when placing your order.

Product suitability can vary from person to person. We recommend reviewing each product's description and ingredients to determine whether it is appropriate for your skin type and concerns.

Follow the usage instructions provided for the specific product. When introducing a new skincare product, a patch test can be a sensible precaution, particularly if you have sensitive skin or known allergies.

Skincare results vary between individuals and depend on factors such as skin type, product formulation, frequency of use, and your existing skincare routine. We do not guarantee a specific result or timeframe.

Some products can be used together as part of a routine, but compatibility depends on the individual products and your skin. Review the product instructions and ingredients before combining active skincare products.

Discontinue use if you experience significant irritation or an unexpected reaction. Seek appropriate professional medical advice where necessary. You can also contact us about the product so that we can assist with your enquiry.

Ingredients and product information are displayed on the relevant product page where available. Please review the information before purchasing, especially if you have known allergies or sensitivities.

Returns are subject to our applicable Return and Refund Policy. Eligibility may depend on factors including the condition of the product, whether it has been opened or used, and the applicable return timeframe.

Due to hygiene and product-safety considerations, opened or used skincare products may not be eligible for return except where otherwise required by applicable law or stated in our Return and Refund Policy.

Please contact us as soon as possible with your order information and details of the issue. Where appropriate, we may request photographs or other information to help us investigate the problem.

Once a refund has been approved, the time it takes for the funds to appear may depend on the payment method and payment provider. We will provide any relevant information available to us during the refund process.

Select the sign-in or account option on the website and follow the account creation or authentication instructions provided.

Sign in to your account and use the available account-management features. You can also contact us if you need assistance with account information.

We use personal information to provide our services, process orders, manage accounts, communicate with customers, improve our website, maintain security, and for other purposes described in our Privacy Policy.

Every marketing email from Ìtùnú Africa includes an unsubscribe link. Select that link to stop receiving marketing communications. Unsubscribing from marketing emails does not affect transactional messages relating to orders or your account.

Visit our Contact Us page to send us a message. You can also contact us by email at hello@itunuafrica.com.

We aim to respond to customer enquiries as promptly as possible. Response times may vary depending on the nature and volume of enquiries we receive.

We're happy to help. Please visit our Contact Us page and send us your question.